Holidays > Terms

Contract

If you make a booking with us your contract will come into existence when we dispatch a written confirmation (usually by email). The lead member of the party accepts these booking conditions on behalf of all persons in their party. A list of their names and ages (if under 18) should be provided at the time of booking or if not known then, at the latest two weeks prior to the start date of the holiday property rental. Your contract with us will be governed by English law and is subject to the exclusive jurisdiction of the courts of England and Wales.

Payment

In order to confirm your booking a deposit of one third of the total amount due must be paid at the time of booking, or the full amount if within 8 weeks of the start of the rental period. If we do not receive all the payments due in full and on time, we reserve the right to treat the booking as cancelled by you.
Cheques should be made payable to Mrs R J Atkinson (who acts as agent for Falcon Land – Sociedade Vitivinicola, Lda). We can also supply bank details for BACS payments.

Security deposits/Cleaning fee

We do not require a general security deposit, but reserve the right to charge for any losses, breakages or damage caused to the property or contents during your stay. If there are any charges you will be expected to reimburse us within 14 days of being notified. Minor damage or breakages will not normally be charged for but we ask you to replace any breakages prior to departure. We do charge a one-off cleaning fee of £75 (Tapada do Falcão) or £30 (Casa do Outeiro), and this is payable with the final balance on your holiday.

Cancellation

Should you need to cancel your booking you must notify us in writing. Your notice will only be effective once it is received by us. The following cancellation charges, as liquidated damages, apply as a percentage of the total cost of your booking:

Period before rental period written notification is received by us Cancellation charge as a % of total cost
More than 56 days Deposit only
43-55 days 80%
29-42 days 90%
1-28 days 100%

In the unlikely event that we have to cancel your booking for any reason other than a default in payment, we will make a full refund of all monies paid together with compensation, as liquidated damages, as follows:

Period before rental period written notification is given by us Main House (Monte) Casa do Outeiro
More than 56 days Nil Nil
43-55 days £150 £50
29-42 days £225 £75
1-28 days £300 £100

Insurance

We strongly recommend that you take out personal travel insurance for all members of your party. As well as medical insurance this should include personal liability protection and holiday cancellation cover.

Force Majeure

We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the suppliers of the service in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions and all similar events outside our control.